FAQ
Honest answers about an AI receptionist
Call quality, trust, setup, data and handing calls to your team. If your question is not here, ask us in the audit form or at sushi@leapd.ai.
Call quality
Does it sound natural?
It is built to hold a normal, helpful conversation, and we tune it to your business: your services, hours and the way you want calls handled. You can hear a demo during your free audit before deciding anything.
How does it handle accents and background noise?
Modern voice AI copes with many accents and everyday noise, but no system is perfect. When it is unsure, it confirms details back to the caller or takes a message. We review real calls and fix the places it struggles.
What if it cannot answer a question?
It does not guess. It tells the caller it will pass the question on, takes their details, and notifies your team, or transfers the call if you have set that up for that kind of question.
Do you keep improving it after launch?
Yes. We review conversations, tighten answers and update the receptionist as your services, hours or policies change.
Trust
Will callers know it is an AI?
It is designed to sound natural, but it should never pretend to be a person. If a caller asks, it answers honestly. We agree the greeting and wording with you.
Will it sound like my brand?
We set the greeting, tone and wording around how you already talk to customers, using your services and policies. You review it before it goes live.
Who is accountable if something goes wrong?
We are. Sushi runs and monitors the receptionist for you, so you have one team to contact if a call goes badly. Email sushi@leapd.ai and we will look into it and fix it.
Setup
How long does setup take?
It depends on how many services, locations and booking rules you have. We will give you a realistic timeline after the audit, once we know what your calls look like.
Do I have to change my phone number?
No. Typically you keep your number and forward calls to the receptionist, either all the time, after hours, or when your team does not pick up. We will walk you through the option that suits your phone system.
What do you need from me?
Your services, hours, pricing guidance, common questions, and the rules for when a call should go to a person. We do the building and testing.
Can it book into my calendar or booking tool?
Booking is a core use case. Which calendars and tools we can connect to varies, so tell us what you use in the audit form and we will confirm what is possible. If a direct connection is not available, we can send you the booking details instead.
Data
Are calls recorded?
Recording and transcripts are part of how we review quality. We will agree with you how they are used and kept, and set up any caller notice that your local rules require. Check recording consent rules for your area.
How is caller information handled?
We use caller details to handle the call, pass messages to your team and improve the receptionist for your business. We do not sell caller details. Ask us for specifics about storage during setup.
Who owns the data?
Your customers and your call details are yours. We use them to run and improve your receptionist. If you want to stop, contact us and we will discuss how your data is returned or removed.
Handoff to humans
Can it transfer a call to a person?
Yes. We set rules together for which calls should be transferred live to your team, and the receptionist introduces the caller so they do not have to repeat themselves. If nobody picks up, it takes a detailed message.
What about emergencies?
We agree on what counts as urgent for your business, such as a burst pipe or a patient in pain, and the receptionist routes those calls to you first. It is not a replacement for emergency services, and callers in a life-threatening situation should be told to call their local emergency number.
What happens after hours?
It can book, take messages and flag urgent calls, and escalate to an on-call person if you want that. Everything else is waiting for your team in the morning.
How will I know about calls?
You are notified of messages, bookings and urgent calls by the channels we set up together, so nothing sits unseen.
Get your free missed-call audit
Tell us a little about your business. We'll reply within 1 business day with a personalized estimate of the revenue you're losing to missed calls, plus a demo of the AI receptionist.