AI receptionist for home services and trades
You can't answer the phone from under a sink, so the customer calls the next company
Plumbers, HVAC techs, electricians and other trades are on a job or off the clock when the phone rings. Someone with a leak or no heat rarely leaves a voicemail. They call the next name on the list.
52%
of consumers stop buying from a brand after one bad experience, and Qualtrics estimates nearly $3 trillion in global sales is at risk.
Source: Qualtrics customer experience research.
What a missed call can cost a trades business
Illustrative example only, using made-up numbers. Your audit uses your own.
8
missed calls per week
× $450
average job value
$3,600
per week in jobs at risk
Not every missed call would have become a job, so treat this as an upper bound. The audit estimates a realistic figure for your business.
How Sushi fixes it
A managed AI voice receptionist, set up for your trade and kept tuned by us.
Answers every call
On a roof, under a sink or asleep, every call is picked up on the first ring. No voicemail, no hold.
Captures the job
Name, address, the problem and how urgent it is, collected and sent to your team as a clean summary.
Books or routes emergencies
Routine work goes on the schedule. Burst pipes, no heat and other emergencies are routed to whoever is on call.
Hands off to a human
When a caller needs a person, the receptionist transfers the call or takes a detailed message, based on rules we set with you.
Sample call: burst pipe at 9:47 pm
An illustrative example of how a call could go when the shop is closed.
Caller: Hi, a pipe just burst under my kitchen sink and water is going everywhere.
Sushi: I am sorry, that sounds stressful. First, if you can, turn off the shutoff valve under the sink. Can I get your name and address?
Caller: Dana, 42 Maple Street. I found the valve, the water has stopped.
Sushi: Thanks, Dana. This is flagged as an emergency. I am alerting the on-call plumber now, and he will call you back within minutes. Is this the best number to reach you?
Caller: Yes, please hurry.
Sushi: Done. You will also get a text confirming the details.
Trust and call quality
Will it sound robotic to my customers?
It is built to sound natural and is tuned to your services, service area and the way you talk to customers. We review real calls and keep refining it.
What if it gets an emergency call wrong?
We set emergency rules with you up front, such as which situations count and who gets alerted. When in doubt, it escalates to a person instead of guessing.
Can it quote prices or book jobs?
It can share the pricing guidance you approve and book into the slots you allow. Anything outside those rules is passed to your team.
Do I have to change my phone number?
No. We work out the setup with you during onboarding so your customers keep calling the number they already know.
Is the audit really free?
Yes. The missed-call audit and demo are free. Submit the form and we reply within 1 business day.
Get your free missed-call audit
Tell us a little about your business. We'll reply within 1 business day with a personalized estimate of the revenue you're losing to missed calls, plus a demo of the AI receptionist.