AI receptionist for dental and medical clinics
New-patient calls go to voicemail while your front desk is with someone else
Between check-ins, insurance questions, lunch breaks and after-hours gaps, appointment requests and recall calls go unanswered. A patient looking for a new clinic rarely leaves a message. They call the next practice.
52%
of consumers stop buying from a brand after one bad experience, and Qualtrics estimates nearly $3 trillion in global sales is at risk.
Source: Qualtrics customer experience research.
What one missed new-patient call can cost
A new patient is worth more than one visit. If they would have booked and come back, a single missed call can mean the value of the first appointment plus every visit after it. Illustrative example only, using made-up numbers. Your audit uses your own.
6
missed new-patient calls per week
× $300
first-visit value
$1,800
per week in first visits at risk
Not every missed call would have become a booking, and this leaves out repeat visits, so treat it as a rough upper bound for first visits only. The audit estimates a realistic figure for your clinic.
How Sushi fixes it
A managed AI voice receptionist, set up for your clinic and kept tuned by us.
Answers every call
During check-in rushes, lunch breaks and after hours, every call is picked up on the first ring. No voicemail, no hold.
Books or requests appointments
New and existing patients get booked into the slots you allow, or their request is captured with their preferred times for staff to confirm.
Handles reschedules and recalls
Patients who call to move, confirm or ask about an appointment are helped right away, so open slots are less likely to go unfilled.
Hands off for urgent or clinical matters
Emergencies, symptoms and clinical questions are never answered by the AI. They go straight to staff by transfer or an urgent alert, based on rules we set with you.
Sample call: a cleaning booked at lunchtime
An illustrative example of how a call could go when the front desk is out for lunch.
Caller: Hi, I am looking for a new dentist. Can I book a cleaning?
Sushi: Of course, we would be happy to see you. Are you a new patient with us? And may I get your name?
Caller: Yes, new. I am Priya Shah.
Sushi: Welcome, Priya. We have openings Thursday at 8:30 am or Friday at 2:00 pm. Which suits you better?
Caller: Thursday works.
Sushi: Booked. Can I confirm the best phone number and your insurance provider so the team can prepare? You will get a text confirming the details.
Trust, privacy and call quality
How is patient information handled?
The receptionist collects only what you decide it should, such as name, phone number and reason for the visit. We will walk through exactly what is collected and how it is stored during setup. We do not claim HIPAA compliance on this page, so if you need specific compliance terms, ask us and we will answer directly.
What happens with emergencies or clinical questions?
The receptionist does not give medical or clinical advice. For emergencies, symptoms or anything it is unsure about, it escalates to your staff by transfer or an urgent alert, and callers who may need emergency care are directed to call emergency services. We set these rules with you up front.
Will it sound robotic to my patients?
It is built to sound natural and is tuned to your services, hours and policies. We review real calls and keep refining it.
How long does setup take, and do I change my number?
No number change is needed. We work out the setup with you during onboarding so patients keep calling the number they already know, and we handle the configuration.
Is the audit really free?
Yes. The missed-call audit and demo are free. Submit the form and we reply within 1 business day.
Get your free missed-call audit
Tell us a little about your clinic. We'll reply within 1 business day with a personalized estimate of the revenue you're losing to missed calls, plus a demo of the AI receptionist.