AI receptionist for law firms
Prospective clients call several firms and hire whoever answers first
Someone facing a legal problem is rarely patient. If your intake line goes to voicemail or waits for a call-back, they move on to the next firm on the list, and that new matter goes to a competitor.
52%
of consumers stop buying from a brand after one bad experience, and Qualtrics estimates nearly $3 trillion in global sales is at risk.
Source: Qualtrics customer experience research.
What one lost enquiry can cost a firm
Illustrative example only, using made-up numbers. Your audit uses your own.
4
missed intake calls per week
× $3,000
value of a new matter
$12,000
per week in matters at risk
Not every caller would have become a client, so treat this as an upper bound. The audit estimates a realistic figure for your firm.
How Sushi fixes it
A managed AI voice receptionist, set up for your practice areas and kept tuned by us.
Answers every call
Intake calls are picked up on the first ring, in the middle of a hearing, after hours or on a weekend. No voicemail, no waiting for a call-back.
Captures the matter
Name, contact details, the type of matter and the key facts, collected and sent to your team as a clean summary.
Qualifies and books
Using the criteria you set, it screens the enquiry, such as practice area and location, and books a consultation into the slots you allow.
Hands urgent matters to a human
Time-sensitive matters are flagged and routed to the attorney or staff member you choose, by transfer or immediate alert.
Sample call: family-law enquiry at 8:15 pm
An illustrative example of how a call could go when the office is closed.
Caller: Hi, I am going through a separation and I need to talk to someone about custody.
Sushi: I am sorry you are dealing with that. I am the firm’s AI receptionist. I cannot give legal advice, but I can take a few details and book you a consultation with an attorney. May I have your name?
Caller: Priya Shah.
Sushi: Thank you, Priya. Is this about a family-law matter, and is there a court date or deadline coming up?
Caller: Yes, family law. There is a hearing in two weeks.
Sushi: Understood. I have flagged the hearing date for the team. The earliest consultation is tomorrow at 10 am. Would that work, and what is the best number and email to confirm?
Caller: That works. My number is the one I am calling from.
Sushi: Booked. You will get a confirmation, and an attorney will have your summary before you speak.
Trust and call quality
Is caller information kept confidential?
Call details are used to serve your firm and are sent only to the people you name. We agree how calls and data are handled with you during onboarding. We do not claim any legal-ethics or compliance certification, so review the setup against your own obligations.
Does the AI give legal advice?
No. It is set up to say it is an AI receptionist and not to offer legal opinions. It collects details, books consultations and routes the call.
What happens with urgent matters?
We define with you what counts as urgent, such as an arrest or a looming deadline, and who gets alerted. When in doubt, it escalates to a person instead of guessing.
Will it sound robotic to prospective clients?
It is built to sound natural and is tuned to your practice areas, intake questions and tone. We review real calls and keep refining it.
How long does setup take, and do I change my number?
No number change is needed. We work out the setup with you during onboarding so clients keep calling the number they already know.
Is the audit really free?
Yes. The missed-call audit and demo are free. Submit the form and we reply within 1 business day.
Get your free missed-call audit
Tell us a little about your firm. We'll reply within 1 business day with a personalized estimate of the revenue you're losing to missed calls, plus a demo of the AI receptionist.